Cancellation and Refund Policy
1. Scope
This policy explains how you may cancel or change a booking made via nyyxoria.com and how refunds are issued. It works with our Terms of Service and does not limit consumer rights under Ukrainian law.
2. Your right to cancel
You may cancel before the service starts by emailing contact@nyyxoria.com or using the form below. Under Закон України «Про захист прав споживачів» від 12.05.1991 № 1023-XII consumers may withdraw from a distance contract within 14 days where the service is not fully performed.
3. Cancellation terms
- Over 7 days before start: full refund, less non-recoverable third-party fees.
- 2–7 days before start: 50% refund of the service price.
- Under 48 hours or no-show: no refund.
4. Cancellation by us
If nyyxoria.com cancels a booking, we offer a new date or a full refund of amounts paid.
5. Refunds
Approved refunds go to the original payment method within 14 calendar days of approval. Bank processing may add a few days. Bank fees are not refundable by us.
6. Non-refundable items
Visa fees, insurance premiums and third-party tickets already issued are non-refundable unless the supplier refunds them.
7. Complaints and data
Consumers may complain to the State Service for Food Safety and Consumer Protection of Ukraine. This is set out in Закон України «Про захист прав споживачів» від 12.05.1991 № 1023-XII. We follow Закон України «Про електронну комерцію» від 03.09.2015 № 675-VIII. We process your data only to handle your request under Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI.